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AI Systems & Voice Intelligence
AI Voice Agent Quality Check & ROI Analytics System (Vapi, GHL, Supabase, Whisper)
An end-to-end multi-tenant AI voice automation and quality assurance SaaS platform. The system ingests call recordings and transcripts via Vapi webhooks, evaluates agent response accuracy against custom tenant knowledge bases using LLMs, synchronizes contacts and opportunities with GoHighLevel (GHL), and stores data with Supabase Row-Level Security (RLS) while providing comprehensive ROI analytics.
Challenges
- Enterprises deploying autonomous AI voice agents lacked visibility into call performance, response accuracy, and prompt hallucinations.
- Tracking cumulative telephony, LLM token, and transcription costs per tenant was complex and lacked unified reporting.
- Multi-tenant agencies needed isolated environments where each client's custom knowledge base and compliance rules could be audited independently.
Approach
- Engineered a scalable multi-tenant SaaS architecture in React.js and Supabase with strict Row-Level Security (RLS) policies.
- Built automated webhook listeners that capture complete Vapi call recordings, metadata, and Whisper transcriptions in real time.
- Developed an automated evaluation pipeline that benchmarks agent responses against tenant knowledge bases and compliance criteria.
- Integrated GoHighLevel (GHL) APIs to automatically push call scores, qualified leads, and follow-up tasks into client CRM pipelines.
Results
- Automated 100% of call quality audits, flagging problematic calls and prompt discrepancies instantly.
- Provided transparent ROI analytics proving concrete operational cost savings compared to traditional call centers.
- Enabled agencies to scale hundreds of AI voice bots across distinct tenants with zero data contamination.
Highlights
Headline
Multi-Tenant AI Voice Agent QA & ROI Analytics SaaS with Vapi, Supabase RLS & GHL
Auth
Supabase Multi-Tenant Auth with RLS
Compliance
SOC2 & Enterprise Data Isolation
Payments
Tenant Billing & Usage Tracking
Services
- • React.js Frontend
- • Supabase Backend & PostgreSQL
- • Vapi Voice Webhooks Integration
- • GoHighLevel (GHL) Automation
- • OpenAI Whisper Transcription
- • Automated LLM QA Engine
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Platforms
Web
Tech Stack
React.jsSupabasePostgreSQLVapi Voice AIGoHighLevel (GHL)OpenAI WhisperWebhooksRow-Level Security (RLS)
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Inside AI Voice Agent Quality Check & ROI Analytics System (Vapi, GHL, Supabase, Whisper)
Product screens, workflows, and production details from the platform.
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